Overview

Green Plank AB ("Green Plank") supply low-maintenance products so you can increase your time enjoying life's luxuries. Green Plank also believes in a low-maintenance return policy for online orders made by private customers. This return policy applies to all regular Green Plank products only and does not apply to custom made and special orders or orders made by retailers or wholesalers.

If you are not 100% satisfied with your purchase for any reason, Green Plank will be happy to accept a return or exchange if the following guidelines are followed:

1. You can return or exchange your purchase for up to 30 days from the purchase date.

2. Prior to shipping your return or exchange you must notify a Green Plank Customer Service Representative and inform them of your situation. A Representative can be notified by e-mail or by phone. If this action is not performed, Green Plank reserves the right to deny any refund or exchange.

3. Green Plank will not pay for shipping costs incurred during the return/exchange process. For returns, a full refund, excluding shipping, will be credited promptly upon receiving the returned products. For exchanges, the purchase will be exchanged at no cost, but the shipping cost incurred to exchange will be charged to the original credit card used to purchase order. We understand that some products sold on the Green Plank Store must be opened to review, however in order to process a return or exchange products must not have been installed or used or damaged, and are returned to Green Plank in their original packaging.

4. Once your return/exchange is received it will be inspected by a trained staff member (usually within 72 hours of receipt). If deemed satisfactory, Green Plank will process your refund and automatically apply a credit to your credit card within 30 days, or exchanges will ship within 14 days of inspection subject to stock availability. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

5. Once we have processed the return/exchange, we will send you an email confirmation that your return/exchange is complete.

Green Plank Web Store Contact Information:

Green Plank AB
Attention: Return
Videholmsallé 6 A
SE-236 31 Höllviken
+46 (0)761 734-777
+46 (0)761 703-777
or
click here

When calling Green Plank be sure to ask to be connected to an online Green Plank AB Customer Service Representative.